Refund policy

Last updated: November 1, 2026

This policy applies to purchases made through LEDSignHub, operated by Shenzhen Huake Smart Technology Co., Ltd.

1. 60-Day Return Policy

Most eligible standard products may be returned within 60 days after delivery.

If an order is delivered in multiple shipments, the 60-day return period begins when the last item in the order is delivered.

All returns require prior authorization. Please contact us before returning any product.

2. Return Conditions

To qualify for a standard return, products should generally:

  • Be unused and in resalable condition
  • Be returned with original packaging where reasonably possible
  • Include supplied accessories, cables, controllers, mounting parts, and documentation
  • Not have been permanently installed or structurally modified
  • Not have been drilled, cut, glued, soldered, rewired, or otherwise materially altered

Customers should inspect and test display products before permanent installation or modification.

3. Display Products & Installation

LED displays and digital signage products may require installation, configuration, control-system setup, power connection, network connection, software setup, or structural mounting.

Products that have been permanently installed or materially modified may not qualify for a standard return unless the issue is related to a confirmed defect or an error on our part.

4. Technical Diagnosis

Before approving a defect-related return or replacement, we may request reasonable troubleshooting information, including:

  • Photos or videos of the issue
  • Power and signal connections
  • Controller or media-player information
  • Software or configuration settings
  • Display module or cabinet information
  • Error messages or test results

5. Restocking Fees

We do not normally charge a restocking fee for eligible standard-product returns.

A deduction of up to 15% may apply if a returned product has missing accessories, damaged packaging, excessive handling, physical damage, or otherwise reduced resale value.

6. Return Shipping

For returns requested for reasons not caused by us, the customer is responsible for return shipping costs.

If a product is confirmed to be defective, damaged during delivery, or incorrectly supplied by us, we will provide an appropriate solution and cover reasonable shipping costs where applicable.

7. Customized & Project Products

The following may not qualify for standard returns:

  • Customized or made-to-order displays
  • Products manufactured to specific dimensions
  • Products with customized structures, finishes, branding, programming, or configuration
  • Specially procured products
  • Installed or materially modified products
  • Project-specific products subject to separate written terms
  • Clearance or final-sale products explicitly identified before purchase

8. Damaged or Incorrect Orders

Please contact us as soon as reasonably possible if your order arrives damaged, incomplete, defective, or incorrect.

Please retain the product, packaging, shipping label, and relevant accessories and provide clear photos or videos where requested.

9. Refund Processing

Approved refunds are generally processed within 5–7 business days after inspection and approval.

Additional processing time may be required by your bank, card issuer, PayPal, or other payment provider.

10. Order Cancellation

Standard orders may generally be cancelled before shipment.

Customized, made-to-order, specially procured, or project products may become non-cancellable once production, procurement, programming, configuration, or other committed work has started.

11. B2B & Project Orders

Wholesale, customized, OEM / ODM, and project transactions may be subject to separate cancellation, inspection, acceptance, return, warranty, and refund terms stated in applicable quotations, proforma invoices, purchase orders, contracts, or technical documents.

Specific written transaction terms will take precedence over this general policy where they differ.

12. International Commercial Transactions

For international B2B, wholesale, customized, or project transactions, HUAKE LIMITED, Hong Kong, may act as the primary invoicing, payment collection, refund processing, and international trade entity.

Transaction documents may also identify Shenzhen Huake Smart Technology Co., Ltd. as the operating, technical, supply, or project-support entity.

13. Contact

Shenzhen Huake Smart Technology Co., Ltd.

3rd Floor, Building D, Sanwei Qinyu Industrial Zone,
Sanwei Community, Hangcheng Subdistrict, Bao'an District,
Shenzhen, Guangdong, China 518100

Email: info@ledsignhub.com
Phone / WhatsApp: +86-138-2525-5322