Privacy policy
Last updated: November 1, 2026
LEDSignHub is operated by Shenzhen Huake Smart Technology Co., Ltd. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website or services.
Our online store is powered by Shopify.
1. Information We Collect
We may collect:
- Contact information
- Billing and shipping information
- Order and transaction information
- Payment-related information
- Business and company information
- Project requirements
- Display dimensions and specifications
- Installation requirements
- Technical support information
- Photos, videos, drawings, and configuration information
- Communications with our team
- Device, browser, IP, and website usage information
2. How We Use Information
We may use personal information to:
- Process orders and payments
- Arrange shipping and delivery
- Provide quotations
- Evaluate project requirements
- Provide technical support
- Prepare drawings, specifications, and configurations
- Manage wholesale and customized orders
- Process returns and refunds
- Prevent fraud and security incidents
- Improve our website and services
- Send transactional and permitted marketing communications
- Comply with legal, tax, accounting, and regulatory obligations
3. Disclosure of Information
We may disclose information to service providers reasonably necessary to operate our business, including:
- Shopify
- Payment providers and banks
- Shipping carriers and freight forwarders
- Customs and logistics providers
- Manufacturing and fulfillment partners
- Technical and project-support providers
- Cloud, analytics, security, and IT providers
- Professional advisers and authorities where required
4. HUAKE LIMITED
For international B2B, wholesale, customized, or project transactions, HUAKE LIMITED, Hong Kong, may act as the primary invoicing, payment collection, refund processing, and international trade entity.
Relevant customer and transaction information may therefore be shared with HUAKE LIMITED where necessary to process invoices, payments, refunds, shipping documents, customs documentation, and related commercial activities.
5. Shopify
Our online store is hosted by Shopify. Shopify may process personal information in connection with ecommerce, payments, security, analytics, and related platform services.
Shopify may act as an independent controller for certain processing activities.
6. Cookies
We and our service providers may use cookies, pixels, analytics technologies, and similar tools to operate the website, remember preferences, analyze usage, improve services, and support advertising where permitted.
7. International Transfers
Personal information may be processed in countries or regions other than where you reside, including where Shopify, payment providers, logistics providers, affiliated entities, or other service providers operate.
8. Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information.
No electronic storage or transmission system can be guaranteed to be completely secure.
9. Retention
We retain information for as long as reasonably necessary for order processing, customer support, project records, accounting, tax, warranty, dispute resolution, fraud prevention, and legal compliance.
10. Your Rights
Depending on applicable law, you may have rights to access, correct, delete, restrict, object to processing, obtain certain copies of, or withdraw consent relating to your personal information.
You may also unsubscribe from promotional emails at any time.
11. Children
Our services are not intended for children, and we do not knowingly collect children's personal information where prohibited by applicable law.
12. Changes
We may update this Privacy Policy from time to time. The revised version will be published with an updated date.
13. Contact
Data Controller / Operating Entity:
Shenzhen Huake Smart Technology Co., Ltd.
3rd Floor, Building D, Sanwei Qinyu Industrial Zone,
Sanwei Community, Hangcheng Subdistrict, Bao'an District,
Shenzhen, Guangdong, China 518100
Email: info@ledsignhub.com
Phone / WhatsApp: +86-138-2525-5322